Guest Services Representative
Il y a 3 mois
Company Overview
Situated in a prime location, the Fairmont Olympic Hotel stands as a historic icon in the hospitality industry. Join us in delivering exceptional service to our guests in a luxurious environment that reflects our rich heritage.
Position OverviewAs a Front Desk Agent at Fairmont Olympic Hotel, you will serve as the initial point of contact for our esteemed guests, ensuring a warm and inviting atmosphere from their arrival. If you possess a passion for hospitality, outstanding communication abilities, and a commitment to providing remarkable service, this role may be an excellent fit for you.
Benefits Offered:
- Competitive hourly wage of $24.02 plus potential incentive bonuses reaching $2,500 monthly.
- Employee travel program with discounted rates across Fairmont and Accor properties globally.
- Discounts for parking and commuting.
- Paid meal breaks with complimentary meals in our Staff Dining room.
- Access to educational programs through our Academies.
- Comprehensive medical, dental, and vision insurance for full-time employees and their families, with additional supplemental options available. Free base medical insurance for employees.
- 401K retirement plans featuring a 4% match for all employees.
- Opportunities for personal and professional growth within the organization and internationally.
- Engage in meaningful Corporate Social Responsibility initiatives.
- Enjoy a vibrant and elegant work atmosphere with supportive colleagues.
- Deliver a warm and friendly welcome to guests, ensuring a positive first impression of the establishment.
- Efficiently manage check-in and check-out processes, maintaining precision and attention to detail.
- Assist guests with inquiries, requests, and reservations, providing information about hotel amenities, services, and local attractions.
- Must possess valid authorization to work in the USA.
- Previous experience in a front desk role or customer service is preferred.
- Familiarity with hotel reservation systems and basic computer skills is advantageous.
- Flexibility to work varied hours, including evenings, weekends, and holidays is required.
This position necessitates constant standing, walking, bending, and twisting. Candidates must be able to lift a minimum of 20 lbs.
Additional Information:All personal information will be kept confidential in accordance with EEO guidelines.
Commitment to Diversity & Inclusion:
We are dedicated to fostering an inclusive workplace and aim to attract, recruit, and promote diverse talent.
We are an equal opportunity employer. All offers are contingent upon background checks and E-Verify.
Embrace your passion, care for the world, and challenge the status quo #BELIMITLESS
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