Technical Support Specialist
il y a 2 jours
Job Summary
FIDUCIAL CLOUD is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients, ensuring their technical issues are resolved efficiently and effectively.
Key Responsibilities
- Provide first-level technical support to clients via phone, email, or chat
- Diagnose and resolve technical issues related to cloud infrastructure, network, and system administration
- Communicate with clients to provide updates on the status of their technical issues
- Escalate complex technical issues to senior engineers as needed
- Collaborate with cross-functional teams to resolve technical issues and improve overall client experience
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in technical support or related field
- Strong knowledge of cloud infrastructure, network administration, and system administration
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and cover letter, to FIDUCIAL CLOUD.
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