Technical Support Specialist for Accounting and Taxation Solutions
il y a 1 semaine
We are seeking a highly skilled Technical Support Specialist to join our team at Cegid. As a Support Technician, you will play a crucial role in providing exceptional application support to our clients, including SMEs and accounting firms, in the use of our Cegid software solutions dedicated to accounting and taxation.
Key Responsibilities- Assist clients in software usage and identify their support needs
- Diagnose, process, and follow up on incidents from opening to resolution
- Escalate to advanced support or quality development service if necessary
- Utilize your knowledge and skills to participate in implementing communication actions for clients: newsletters, technical notes, FAQs, specific articles
- Stay informed about legal news and product updates
- Suggest improvements to software or manage client requests
Cegid is an international group of over 4400 employees in more than 22 countries, supporting professionals in accounting, payroll, HR, ERP, taxation, and retail. We design useful and innovative management solutions for clients, aiming to be their preferred partner by understanding their business and challenges to help them turn their challenges into opportunities.
Our ValuesWe are committed to:
- Commitment: We are dedicated to delivering exceptional results and exceeding client expectations
- Customer Inspiration: We strive to understand our clients' needs and provide tailored solutions to meet their goals
- Constant Exploration: We continuously seek new ways to improve our products and services, staying ahead of the curve in the industry
As a Technical Support Specialist at Cegid, you will have the opportunity to:
- Work with a talented team of professionals who share your passion for delivering exceptional support
- Develop your skills and expertise in a dynamic and fast-paced environment
- Contribute to the success of our clients and the growth of our company
- Enjoy a competitive salary and benefits package, including profit sharing, restaurant vouchers, holiday bonus, environmental bonus, and more
- Work remotely 2 days a week with monthly financial compensation
- Participate in numerous opportunities for career advancement and internal development plans
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