Emplois actuels liés à Technical Support Specialist, Tier 1 - AixenProvence, Provence-Alpes-Côte d'Azur - Corcentric
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il y a 4 semaines
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il y a 1 mois
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Spécialiste en Support Téléphonique
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Technical Support Specialist, Tier 1
Il y a 2 mois
As a Technical Support Specialist at Corcentric, you will be part of a collaborative team within a dynamic, entrepreneurial global organization. Your primary responsibility will be to provide exceptional customer support by answering questions and resolving issues related to Corcentric software solutions.
Key Responsibilities- Customer Support: Respond to incoming customer support requests in a professional and timely manner, utilizing effective communication skills to mitigate customer confusion or frustration.
- Troubleshooting: Utilize resources and tools effectively for troubleshooting and researching issues to identify root cause and resolution.
- Incident Management: Support, document, prioritize, and track incidents reported by customers, escalating cases to senior resources and following documented escalation procedures as needed.
- Knowledge Management: Acquire and maintain knowledge of relevant products, service offerings, and support policies to provide accurate solutions.
- Customer Feedback: Gather and convey feedback internally regarding product improvement and enhancement customer suggestions.
- Team Collaboration: Actively participate in a team environment, collaborating with cross-functional teams and management throughout Corcentric.
- Customer Support Experience: Experience in customer support or technical support, with excellent rapport and relationship-building skills.
- Technical Skills: Exceptional customer service skills, a passion for technology along with strong troubleshooting skills.
- Language Proficiency: Fluency in both French and English.
- Software Knowledge: Good understanding of software applications and SaaS platforms.
- Communication Skills: Excellent verbal and written communication skills, with a service-oriented attitude.
- Problem-Solving Skills: Strong problem-solving and analytical skills.
- Reliability: Reliability, along with a strong work ethic.
- Organizational Skills: Demonstrated ability to multitask, remain organized, and prioritize between multiple projects.
- Technical Proficiency: High proficiency with Windows applications (Excel, Word, PowerPoint).
- Education: A Bachelor's degree or comparable training, certification.
- Accounting Knowledge: Knowledge of accounting concepts.
- Database Research Experience: Database research experience.
