Technical Support Specialist

Il y a 2 mois


Valence, Auvergne-Rhône-Alpes, France Atlas Copco Temps plein

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at Atlas Copco. As a Technical Support Specialist, you will play a crucial role in providing technical support to our customers and internal stakeholders.

Key Responsibilities:

  • Provide second-level technical support to customers and internal stakeholders, responding to inquiries about product documentation, maintenance, and repair.
  • Analyze design changes and manufacturing process updates and translate them into product documentation, kits, and support materials for series and obsolescence phases.
  • Identify special tool needs for assembly and disassembly of product components and design, modify, and produce these tools to ensure performance.
  • Write or contribute to the writing of second-level investigation reports for product and/or service warranty claims and participate in Quality Review presentations of claim cases.
  • Analyze product defects in series life and their impact on service and maintenance, and communicate these findings during upstream project phases.
  • Collect project output data related to product documentation, kits, and support materials to ensure a smooth transition to series life phases.

Requirements:

  • You hold a degree in Mechanical/Electrical Engineering or equivalent. Junior profiles are accepted.
  • Your passion for mechanics is reflected in your technical knowledge.
  • You are proficient in professional English, opening the door to international collaboration.
  • You have ideally experience with software such as CREO, Office, and SAP.
  • Your methodical approach and ability to solve problems clearly and analytically, combined with your ability to work in a team, make you a valuable asset to our company.

Benefits:

  • 13th month
  • Participation, Intéressement, and company savings plan
  • 75% employee-covered health insurance
  • Company-provided restaurant with 50% employee-covered costs
  • Employee committee
  • International mobility opportunities within the group
  • Access to a rich and varied e-learning training platform.


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