Technical Support Specialist
Il y a 2 mois
About the Role:
We are seeking a highly skilled Technical Support Specialist to join our team at Atlas Copco. As a Technical Support Specialist, you will play a critical role in providing technical support to our customers and internal stakeholders.
Key Responsibilities:
- Provide second-level technical support to customers and internal stakeholders, responding to inquiries about product documentation, technical specifications, and maintenance procedures.
- Analyze design changes and manufacturing process updates and translate them into product documentation, technical specifications, and maintenance procedures.
- Identify special tools required for assembly and disassembly of products and design, modify, and manufacture these tools to ensure optimal performance.
- Write or contribute to the writing of second-level investigation reports for product and/or service warranty claims and participate in quality review presentations.
- Analyze product defects in series life and their impact on service and maintenance, and communicate this information during upstream project phases.
- Collect project output data related to product documentation, technical specifications, and maintenance procedures to ensure a smooth transition to series life.
Requirements:
- You hold a degree in Mechanical/Electrical Engineering or equivalent. Junior profiles are accepted.
- Your passion for mechanics is reflected in your technical knowledge.
- You are proficient in English professionally, opening the door to international collaboration.
- You have ideally experience with software such as CREO, Office, and SAP.
- Your methodical approach and ability to solve problems clearly and analytically, combined with your ability to work in a team, make you a valuable asset to our company.
Benefits:
- 13th month
- Participation, Intéressement, and company savings plan
- 75% employee-covered health insurance
- Company restaurant with 50% employee-covered expenses
- Employee committee
- International mobility opportunities within the group
- Access to a rich and varied e-learning training platform.
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