Service and Maintenance Lead
il y a 1 jour
At LiveWire, we're revolutionizing the future of motorcycling through innovative design, software, and experiences. We're seeking a highly skilled Service and Maintenance Lead to oversee all Service and Maintenance aspects of the brand in the EMEA region.
Key Responsibilities:- Develop and implement service best practices and procedures to support the dealer network.
- Educate and train the network on new service and warranty content.
- Provide customer and dealer product information to resolve issues and ensure customer satisfaction.
- Perform pre- and post-litigation motorcycle inspections and collaborate with customers and dealers to resolve concerns.
- Support targeted dealer training and skill set improvement.
- Collaborate with cross-functional stakeholders to provide input, feedback, and mutual support.
- Manage service tickets in our CRM system.
Requirements:
- Minimum 5 years of related experience in a service function with knowledge of technical services, warranty, and consumer affairs.
- Prefer experience equivalent to a master level technician.
- SAP system knowledge.
- Basic understanding of motorcycles, service, repair, and culture.
We're looking for a highly skilled and experienced professional to join our team and contribute to the success of LiveWire in the EMEA region.
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Service and Maintenance Lead
il y a 1 jour
Paris, Île-de-France LiveWire Temps pleinService and Maintenance LeadAt LiveWire, we're pushing the boundaries of motorcycling innovation. As our EMEA Service and Maintenance Lead, you'll oversee all Service and Maintenance aspects of the brand in the region.Key Responsibilities:Develop and implement service best practices and procedures to support our dealer network.Educate and train the network...
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