Customer Success Manager

il y a 2 jours


Paris, Île-de-France Akeneo Temps plein
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Akeneo. As a key member of our customer-facing team, you will be responsible for managing a portfolio of strategic accounts and providing a direct impact on revenue, engagement, and customer satisfaction.

Key Responsibilities
  • Develop and execute customer success plans to drive revenue growth and customer satisfaction
  • Build and maintain strong relationships with C-level executives and other key stakeholders
  • Collaborate with cross-functional teams to ensure seamless customer onboarding and deployment
  • Identify and capitalize on opportunities to upsell and cross-sell Akeneo's products and services
  • Contribute to the development of Akeneo's customer success framework and best practices
Requirements
  • 5+ years of experience in a Customer Success, Account Management, or hybrid role in a SaaS company
  • Proven track record of achieving targets for upselling, cross-selling, and renewing accounts
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with C-level executives
  • Fluency in English and French
What We Offer
  • A competitive salary and benefits package
  • A comprehensive onboarding program and ongoing training and development opportunities
  • A dynamic and supportive team environment
  • The opportunity to work with a leading company in the PIM space

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