Help Desk Manager

il y a 2 semaines


Paris, Île-de-France Fed Legal Temps plein

We are seeking a skilled Help Desk Manager to join our team. Key Responsibilities:

• Troubleshoot and resolve technical issues via phone, email, and chat
• Provide exceptional customer service and support
• Collaborate with internal teams to resolve complex issues
• Develop and maintain knowledge base articles and documentation
• Analyze and report on ticket metrics and trends


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