Change Management Officer

il y a 4 semaines

Marseille, Provence-Alpes-Côte d'Azur, France CMA CGM Temps plein
About the Role

CMA CGM is seeking a highly skilled Change Management Officer to support the deployment and animation of trainers for our new Operating Model quotation process. As a key member of our team, you will play a crucial role in ensuring the successful adoption and engagement of our stakeholders.

Key Responsibilities
  • Support the team in charge of deployment and animation of trainers
  • Prepare weekly meetings to support the Work Stream Leader in line with governance
  • Support the Change Work Stream Leader and Project Director regarding Agency Network Change Animation, Lines Network Change Animation, and meetings with top management
Objectives and Scope

The successful candidate will be responsible for:

  • Trainers Animation: Ensure Operating Model adoption and engagement to secure successful Deployment & Implementation
  • Coalition Animation: Build a strong coalition of Top Management to validate key action plans, gather informal feedback from the field, and highlight corrective actions to be taken and spread best practices
Main Deliverables and Activities
  • Preparation of meeting communication and change animation: Centralization of latest updates to share with the team
  • Trainer network Animation:
  • Support for survey follow-up (ADKAR) to measure awareness, desire to change, knowledge, ability, and reinforcement needs
  • Contribution to weekly calls to ensure implementation within the lines of new processes & OM
  • Support for weekly calls with the Project Team to secure their onboarding, collect feedbacks regarding adoption/usage of the tool, and global perception
Coalition Meetings
  • Support on meeting preparation and minutes (e.g., covering Sponsors feedbacks on actions to be enhanced/clarified, alerts, next steps)
Requirements
  • Previous experience in deployment of new process/tools in large organization is a plus
  • Action-oriented, delivery-driven, change agent
  • Ability to organize, prioritize, and structure tasks as per deadline
  • Attentive to detail and works with precision
  • Ability to synthesize information
  • Fluency in French and English mandatory
  • Team player, able to work collaboratively transversally with an end-to-end mindset
  • Knowledge of shipping and pricing processes would be a plus

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