Cybersecurity Specialist with IT Support Experience
il y a 7 jours
About Us
We are a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.
Our Mission
We drive the transition to a totally trusted digital world for all people and organizations.
Your Role
You will assist with maintenance and configuration of computer systems and mobile devices, install hardware and software, and continuously improve and keep up with the IT business needs of our organization. You will actively resolve problems and issues with computers, working with the wider team to unify and simplify solutions for all regions, embracing IT modernization through tools to boost employee productivity.
Key Responsibilities
- Support modern technologies onsite & remotely for all offices locally and globally.
- Support the day-to-day operation of all technology or telecommunication devices (hardware, software, WIFI and mobile phones) across our IT Service Management (asset, incident, problem, and change management).
- Onboard new joiners and laptops.
- Give basic support and install the required productivity tools on laptops and mobile devices.
- Evaluate and ensure accurate and timely resolution of incidents and requests in line with Service Level Agreements (SLAs).
Requirements
To be successful in this role, you should have:
- A degree in a relevant IT field or an equivalence of professional experience.
- 1 year of relevant work experience, onsite and remotely.
- Good knowledge in the areas of Windows and Macintosh clients.
- Understanding of Office 365 environment, experience in Microsoft Intune.
- The ability to document process.
- Excellent organisation skills.
- The ability to work within fast moving teams.
- Excellent communication skills both written and verbal.
- A collaborative working mentality but is prepared to make decisions.
- Fuency in English (additional languages would be an added benefit).
Benefits
We offer a competitive salary of $65,000 - $75,000 per annum, commensurate with your experience.
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