Customer Service Representative
il y a 2 semaines
Job Description
Vous rejoignez Safran Power Units, une entreprise leader dans l'aéronautique civil et militaire. Nous sommes à la recherche d'un(e) Customer Service Representative pour rejoindre notre équipe de gestion des relations clients.
Responsabilités
- Assurer une communication régulière et proactive avec les clients internationaux
- Administrer et gérer les commandes dans le respect des règles contractuelles et réglementaires
- Suivre l'exécution du carnet de commande en interne et maintenir une communication active avec les partenaires internes
- Tenir les clients régulièrement informés de la progression des commandes, contrats, retours et organiser des revues de carnet hebdo avec les principaux clients
- Mener les collaborations OTD avec les clients
- Gérer la facturation et le recouvrement à date
- Gérer la disponibilité des crédits documentaires et les autorisations d'exportation
- Gérer les litiges clients et en particulier administrer les retours clients
- En collaboration avec l'Ingénieur d'Affaires, élaborer des offres
Compétences requises
- Expérience d'au moins 5 ans en gestion de clients dans le secteur industriel
- Qualification en matière de crédit documentaire et garanties bancaires
- Rigueur et autonomie pour résoudre les problèmes vis-à-vis du client
- Rapidité d'exécution, écoute client, esprit d'équipe et excellent relationnel
- Maitrise de SAP domaine ventes et connaissance des portails clients
Spécificités du poste
Quelques permanences à prévoir dans l'année : fin de mois (soir en semaine ou samedi) et lors des périodes de fermetures usine.
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