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Software Trainer

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About Diabolocom

Diabolocom is a leading provider of cloud-based contact center solutions that enable organizations to build brand loyalty and drive sales growth. Our innovative platform leverages proprietary AI technologies to optimize customer interactions across all communication channels.

Our Mission

We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions through our state-of-the-art dialer and comprehensive range of AI services. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.

The Role

We are seeking a highly skilled Software Trainer to join our Customer Operations division. As a Software Trainer, you will work in collaboration with our Head of Training to develop and deliver flexible and articulated training programs on our software solution.

Key Responsibilities
  • Design and deliver training sessions, webinars, and workshops to ensure that customers have a comprehensive understanding of our software solution.
  • Prepare high-quality training materials, including presentations, worksheets, and videos, to support training sessions.
  • Collaborate with the Head of Training to develop and maintain training programs that meet the needs of our customers.
  • Work with different clients from various sectors, including public services, healthcare, and retail, to understand their specific training needs.
  • Develop and maintain strong relationships with clients to ensure their satisfaction with our training programs.
Requirements
  • Excellent verbal and written communication skills in French and English.
  • Command of Italian and/or Spanish and/or German language.
  • Experience working on a technical solution and a passion for evolving in a technical and international environment.
  • Ability to speak in public and communicate complex technical information in a clear and concise manner.
  • Remote-friendly work environment with up to 2 days per week working from home.