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Senior Account Development Manager
Il y a 2 mois
The successful candidate will be responsible for managing and developing assigned merchants portfolio for TFS (Tax Free Shopping), Payment and Post Purchase, and gaining new business accounts.
Key duties and responsibilities include:
* Delivering sales targets
* Delivering new business targets
* Delivering account-specific contractual obligations
* Coordinating Sell-out activities done by Performance Manager within assigned accounts
* Cross-selling Global Blue products to existing accounts
* Account Plan preparation and Opportunity Pipeline management
* Customer relationship management
* Identifying and addressing brick wall accounts against competitors
* Monitoring and managing debt levels of assigned accounts and minimizing bad debt exposure
* Improving merchants' knowledge and expertise with our services
* Accurate use of CRM to plan, record, and report account-specific activity
Main KPIs:
* Net Commission for TFS and DCC
* Media revenue o NC (Net Commission) / GC (Gross Commission) ratio
* New business for TFS, DCC, and Media
* Ageing
* Cross-selling to existing accounts
Key Interactions:
The role relates to and cooperates with Country Manager, Sales Manager, Marketing Manager, IKAM, and Merchant Support representative.
Background and Education:
* Genuine sales talent with strong results orientation, passion, and determination to reach sales targets
* 3-4 years' experience in account management, ideally in retail or financial services
* Written and conversational spoken English
* University graduate preferred
Key Skills and Knowledge:
* Self-motivated, customer-focused, and target-driven
* Excellent customer relationship and management
* Business acumen and commerciality with understanding of all stages of the sales cycle
* Negotiation and influencing
* Good written and verbal communication and presentation skills
* Ability to sell the full products portfolio
* Priority planning
* Ability to use creative solutions to solve problems
* Good knowledge of MS Office products
* Ability to manage complex buying processes
* Project management in cross-functional teams
About Global Blue:
Global Blue is a leading provider of tax-free shopping and payment solutions. We are committed to delivering exceptional customer experiences and driving business growth for our merchants and partners.
