Trilingual Client Advisor

il y a 1 semaine


Paris, Île-de-France Hermès Temps plein
About the Role

Hermès is seeking a highly skilled and multilingual customer service representative to join its European e-commerce entity and customer relation center.

Key Responsibilities
  • Provide exceptional customer service to European e-commerce customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Act as a single point of contact for end customers wishing to contact European stores, handling inbound calls and providing product information and support.
  • Collaborate with the e-Retail Department to ensure seamless customer experiences across all touchpoints.
  • Develop and maintain strong relationships with customers, stores, and internal teams to drive business growth and customer satisfaction.
Requirements
  • Fluency in Dutch, English, and French, with excellent written and verbal communication skills.
  • Strong interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.
  • Experience in customer-facing roles, preferably in the hotel, retail, or e-commerce sectors.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development within a dynamic and multicultural team.
  • A collaborative and supportive work environment.

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