Trilingual Client Advisor

il y a 5 jours


Paris, Île-de-France Hermès Temps plein
About the Role

Hermès is seeking a highly skilled and multilingual client advisor to join its European e-commerce entity and customer relation center.

Key Responsibilities
  • Manage customer relationships from initial contact to resolution, ensuring a seamless and personalized experience.
  • Provide expert product knowledge and advice to customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Collaborate with internal teams to ensure effective communication and issue resolution.
  • Develop and maintain a deep understanding of Hermès products, services, and brand values.
Requirements
  • Fluency in German, English, and French, with excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.
  • Excellent customer service skills, with a focus on empathy and understanding.
  • Ability to work independently and as part of a team, with a strong sense of initiative and adaptability.
What We Offer
  • A dynamic and multicultural work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including a fixed-term contract or permanent contract.
  • The chance to work with a prestigious and iconic brand, with a rich history and commitment to excellence.

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