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Trilingual Client Advisor

Il y a 2 mois

Paris, Île-de-France Hermès Temps plein

About Hermès

Hermès is a luxury fashion house seeking a highly skilled and multilingual professional to join its European e-commerce entity and customer relation center.

Job Summary

We are looking for a trilingual client advisor to provide exceptional customer service to our European e-commerce customers. As a key member of our team, you will be responsible for managing customer interactions, resolving issues, and providing product information.

Key Responsibilities

  • Manage customer relationships from initial contact to resolution, ensuring a seamless and personalized experience.
  • Provide product information, answer customer inquiries, and resolve issues in a timely and professional manner.
  • Work closely with internal teams to ensure customer needs are met and exceeded.
  • Develop and maintain a deep understanding of Hermès products and services to provide expert advice to customers.
  • Collaborate with colleagues to improve customer satisfaction and loyalty.

Requirements

  • Fluency in German, English, and French, with excellent written and verbal communication skills.
  • Strong customer service skills, with the ability to resolve complex issues in a professional and courteous manner.
  • Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.
  • Excellent problem-solving skills, with the ability to think critically and creatively.
  • Strong teamwork and collaboration skills, with the ability to work effectively with colleagues and internal stakeholders.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work with a luxury fashion brand and contribute to its success.
  • A dynamic and supportive work environment.
  • Professional development opportunities to enhance your skills and career.