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Hotel Operations Manager
Il y a 2 mois
Job Title: Hotel Floor Manager
Job Summary:
We are seeking a highly skilled and experienced Hotel Floor Manager to join our team at Pullman Paris Montparnasse. As a key member of our hotel operations team, you will be responsible for ensuring the highest level of service quality and guest satisfaction.
Key Responsibilities:
- Supervise and Coordinate Hotel Operations: Oversee the daily activities of the hotel's floor staff, including housekeeping, maintenance, and laundry services.
- Ensure Guest Satisfaction: Guarantee the quality of service provided to guests, adhering to our hotel's standards of hygiene and safety.
- Manage and Develop Team Members: Lead and motivate a team of floor staff, providing guidance and training to ensure they meet the hotel's expectations.
- Monitor and Improve Performance: Analyze and address any issues or concerns, implementing improvements to enhance the overall guest experience.
- Communicate Effectively: Maintain open and transparent communication with colleagues, management, and guests to ensure seamless operations and resolve any issues promptly.
Requirements:
- Education and Experience: Bachelor's degree in Hospitality or a related field, with a minimum of 2 years of experience in a similar role.
- Language Skills: Fluency in French and English, with excellent written and verbal communication skills.
- Technical Skills: Proficiency in Microsoft Office and Opera Cloud.
- Leadership and Teamwork: Proven leadership skills, with the ability to motivate and develop a team, as well as work collaboratively with colleagues.
What We Offer:
- Competitive Salary and Benefits: A comprehensive compensation package, including a 13th month, meal allowance, and health insurance.
- Professional Development Opportunities: Training and development programs to enhance your skills and career progression.
- Work-Life Balance: A flexible schedule, with opportunities for career advancement and professional growth.
About Us:
Pullman Paris Montparnasse is a 4-star hotel located in the heart of Paris, offering 957 rooms and suites, 5,000 square meters of meeting space, and three innovative restaurants. We are part of the Accor group, a global hospitality leader.
