Front Office Duty Manager

il y a 5 jours


Paris, Île-de-France Accor Hotels Temps plein
Front Office Duty Manager

At Pullman Melbourne on the Park, we are seeking a highly skilled and experienced Front Office Duty Manager to join our team. As a key member of our Front Office team, you will be responsible for ensuring a high level of guest service at all times across the hotel.

Key Responsibilities:
  • Assist with the management of all operational departments as required.
  • Manage roster, costings, and forecasting.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Process and assist with check-in and check-out of guests, ensuring all procedures are adhered to.
  • Assist in all areas of the hotel to eliminate potential issues, including Food & Beverage operations.
  • Immediately attend to guest requests, and lead by example to other members of the team by being proactive and resourceful.
  • Ensure the health and safety of all patrons, guests, and staff members.
  • Oversee the whole guest experience from Reservation through to departure.
Requirements:
  • College degree in hotel management or related field.
  • Previous experience in a Front Office management role.
  • Strong commercial/business acumen.
  • Experience with Front Office Systems (Opera).
  • Fluent in English both written and verbal.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and career advancement.
  • A supportive and dynamic work environment.


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    {"title": "Front Office Duty Manager", "description": "At Accor Hotels, we are committed to delivering exceptional guest experiences. We are seeking a highly skilled and experienced Front Office Duty Manager to join our team at Pullman Melbourne on the Park.The successful candidate will be responsible for ensuring a high level of guest service at all times,...

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