Hotel Front Office Manager
il y a 4 jours
We are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at Fairmont Udaipur Palace. As a key member of our pre-opening team, you will be responsible for ensuring the smooth and efficient daily operation of the Front Desk, providing exceptional service to our guests, and maintaining the highest standards of hospitality.
Key Responsibilities:- Assist guests with check-in and checkout, and other cashiering duties.
- Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards.
- Efficiently assist guests throughout their stay with any requirements, handling guest feedback, providing direction, and giving suggestions.
- Handle guests' messages and answer phone calls.
- Maximize room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests.
- Comply with hotel and department policies and procedures at all times.
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
- Attend daily briefings and relevant departmental meetings.
- Ensure the safety, security, and loss control policies and procedures are complied with at the front desk and back office area.
- Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times.
- Ensure cleanliness and appearance of Front Desk and related areas.
- Establish awareness of the hotel's fire and emergency procedures.
- Ensure vigilance in regard to in-house credit matters and act upon any discrepancies.
- Provide assistance in the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling, and Lobby Greeters.
- Ensure strict compliance with the Credit Card Privacy – PCI, Cash Float SOP.
- Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager.
- University degree preferred.
- Minimum 2 years hotel front office experience in a luxury background.
- Computer knowledge, i.e., well versed with Windows, Internet Explorer, and Word.
- Technical knowledge in Front Office operations.
- Basic supervisory skills, verbal and written skills, planning, decision making, training, and development.
- Read, write, and speak English fluently.
- Well-groomed with leadership quality.
- Able to work in a team, with good interpersonal and communication skills.
- Detail-oriented, organized, and very flexible with working extended hours.
- Energetic with a positive attitude.
- Able to work under pressure and independently.
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