Customer Service Representative
il y a 2 semaines
As a Customer Care Agent at Sitel, you will be responsible for handling customer inquiries and providing excellent service in all situations. Your key attributes will include:
Key Responsibilities:
- Listen carefully to customer requests and take into account all shared details.
- Choose the best approach to deal with each customer case.
- Remain professional and calm in any situation.
- Demonstrate a professional attitude that reflects the best image of the company.
- Offer the most appropriate solutions to customer requests.
Required Profile:
- Fluency in English, both in speaking and writing.
- Customer service experience in a call center environment.
- A customer-oriented attitude in all circumstances.
- Mastery of customer relationship management techniques (CRM).
- Good interpersonal skills.
- A high level of calm and self-control.
- Empathy and understanding towards the customer.
We Offer:
- A competitive compensation package (fixed + performance bonus).
- A CDI contract from the first day of training.
- 100% paid training.
- Personalized and ongoing support.
- An integration mechanism to ensure a successful start-up.
- Complementary social benefits.
- The possibility of internal promotion.
- Pleasant working conditions and a dynamic company culture.
This position is open to people with disabilities as well.
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