Emplois actuels liés à Client Operations Supervisor - Paris, Île-de-France - Amplifon
-
Air Operations Supervisor
il y a 4 semaines
Paris, Île-de-France C.H. Robinson Temps pleinJob Title: Supervisor Air OperationsC.H. Robinson is seeking a skilled professional to lead our air operations team in Paris.Job Summary:We are looking for a highly motivated and experienced Supervisor to manage our air operations team. The successful candidate will be responsible for overseeing daily workflows, coaching and mentoring team members, and...
-
Financial Operations Supervisor
il y a 3 semaines
Paris, Île-de-France NBCUniversal Temps plein{"h1": "Financial Operations Supervisor at NBCUniversal", "p": "As a key member of our financial operations team, you will be responsible for ensuring the accuracy and timeliness of our financial reporting. Your expertise in SAP will be crucial in implementing and maintaining our financial systems. You will also be responsible for supervising outsourced...
-
Air Operations Supervisor
il y a 1 mois
Paris, Île-de-France C.H. Robinson Temps pleinJob Title: Supervisor Air OperationsC.H. Robinson is seeking a skilled professional to lead our air operations team in Paris.Job Summary:We are looking for a highly motivated and experienced Supervisor to manage our air operations team. The successful candidate will be responsible for overseeing daily workflows, coaching and mentoring team members, and...
-
Plant Operations Supervisor
il y a 2 semaines
Paris, Île-de-France INP Schweiz AG Temps pleinJob Summary:We are seeking a Plant Operations Supervisor to oversee the safe operation of our plant from system turnover to commercial operation. The successful candidate will work closely with the Commissioning Lead/Manager to ensure a seamless transition.Our Team:We choose our management carefully and uphold our values. We encourage a strong team bond...
-
Air Operations Supervisor
il y a 3 semaines
Paris, Île-de-France C.H. Robinson Temps pleinJob Title: Supervisor Air OperationsC.H. Robinson is seeking a highly skilled and experienced Supervisor Air Operations to lead our team in Paris.As a Supervisor of Operations, you will be responsible for managing daily workflows, coaching and mentoring team members, overseeing performance, and resolving issues. You will play a key role in implementing...
-
Accounting Operations Supervisor
il y a 2 semaines
Paris, Île-de-France Accor Hotels Temps pleinJob DescriptionAccor Hotels is seeking a highly skilled Accounting Operations Supervisor to oversee the accounting operations in our hotel. The ideal candidate will have experience in front office operations, night audit, accounts payable and receivable, income audit, and restaurant control.Key ResponsibilitiesSupervise the payroll, accounts payable,...
-
Hotel Operations Supervisor
il y a 2 semaines
Paris, Île-de-France Hyatt Hotels Corporation Temps pleinAs a Front Office Supervisor at Hyatt Hotels Corporation, you will be responsible for overseeing the front office staff, ensuring that guest registration and communication of hotel services and promotions are executed seamlessly. Your strong leadership and communication skills will enable you to develop and assume basic management responsibilities,...
-
Housekeeping and Retail Operations Supervisor
il y a 2 semaines
Paris, Île-de-France PGL Travel Ltd Temps pleinJob Title: Housekeeping and Retail Operations SupervisorJob Summary:We are seeking a Housekeeping and Retail Operations Supervisor to join our team at PGL Château de Grande Romaine in Lésigny, France. As a key member of our team, you will be responsible for leading a successful retail and housekeeping department. You will oversee stock and cash management,...
-
Financial Operations Supervisor
il y a 3 semaines
Paris, Île-de-France NBCUniversal Temps pleinJob Title: Finance and Accounting SupervisorAs a key member of our team, you will be responsible for overseeing the financial operations of our organization. This includes supervising outsourced supplier accounting, preparing tax and social security declarations, and participating in the implementation of management systems and software.Key...
-
Air Operations Supervisor
il y a 4 semaines
Paris, Île-de-France C.H. Robinson Temps pleinJob Title: Supervisor Air OperationsC.H. Robinson is seeking a skilled professional to lead our air operations team in Paris.As a Supervisor Air Operations, you will be responsible for managing daily workflows, coaching and mentoring team members, overseeing performance, and resolving issues. You will play a key role in implementing changes that drive...
-
Construction Site Supervisor
Il y a 2 mois
Paris, Île-de-France SIM BATI DECO Temps pleinConstruction Site Supervisor **Job Summary** We are seeking a highly experienced Construction Site Supervisor to oversee the daily operation of our construction projects. The ideal candidate will have a strong background in construction management and be able to ensure the safety, compliance, and quality of our projects. **Responsibilities** * Oversee...
-
Supervisor of Retail Operations
il y a 3 semaines
Paris, Île-de-France Skechers Temps pleinFull-Time Store Supervisor OpportunityLocation: FranceJob Type: Full-timeWe are seeking a highly motivated and experienced Store Supervisor to join our team at Skechers. As a Store Supervisor, you will be responsible for leading a team of sales associates and ensuring that our customers receive an exceptional shopping experience.Key Responsibilities:Lead and...
-
Payables Operations Supervisor
il y a 2 semaines
Paris, Île-de-France Accor Hotels Temps pleinAccounts Payable Supervisor RoleWe are seeking a highly skilled Accounts Payable Supervisor to join our team at Accor Hotels. The successful candidate will be responsible for:Key ResponsibilitiesManaging payable accounts and ensuring timely paymentsProcessing invoices and matching them with supporting documentsPreparing and submitting payment requests and...
-
Store Supervisor
il y a 2 semaines
Paris, Île-de-France SKECHERS USA, Inc. Temps pleinJob SummaryWe are seeking a highly motivated and experienced Store Supervisor to join our team at Skechers. As a Store Supervisor, you will be responsible for overseeing the daily operations of our store, ensuring excellent customer service, and driving sales performance.Key Responsibilities:Manage store inventory and merchandiseLead and motivate sales teams...
-
Cargo Operations Supervisor H/F
Il y a 3 mois
Paris, Île-de-France Perenco Temps pleinPosition Overview:We are seeking a skilled Cargo Supervisor to oversee operations on a rotational schedule (5 weeks ON in Central Africa - 5 weeks OFF).Key Responsibilities:Responsible for the upkeep of deck and cargo-related equipment, including structural components.Manage the loading and unloading schedule under the supervision of the Offshore Technical...
-
Financial Operations Supervisor
il y a 2 semaines
Paris, Île-de-France Bourbon Temps pleinJob SummaryWe are looking for a highly motivated and experienced professional to join our team as a Financial Operations Supervisor. The successful candidate will be responsible for overseeing all aspects of our Accounts Payable and Accounts Receivable cycles, ensuring that all transactions are performed in line with our company policies and regional...
-
Financial Operations Supervisor
il y a 2 semaines
Paris, Île-de-France Accor Hotels Temps pleinJob DescriptionWe are looking for a highly skilled Financial Operations Supervisor to join our team at Accor Hotels. As a key member of our financial operations team, you will be responsible for maintaining accurate records, managing collection activities, and communicating with subordinates.Key ResponsibilitiesMaintain accurate records and control...
-
Customer Experience and Operations Supervisor
il y a 2 semaines
Paris, Île-de-France PGL Travel Ltd Temps pleinCustomer Service and Operations SupervisorWe are seeking a highly motivated and experienced individual to lead our retail and housekeeping team at PGL Château de Grande Romaine in France. As a key member of our team, you will be responsible for ensuring that our customers receive a first-class experience in all retail outlets and enjoy fantastic...
-
Financial Operations Supervisor
il y a 2 semaines
Paris, Île-de-France Materrup Temps pleinAccounting and Financial ExpertiseMaterrup is seeking an experienced Accounting Supervisor to join our team. As an Accounting Supervisor, you will be responsible for managing the accounting and administrative functions of the company and its subsidiaries, ensuring compliance with legal obligations and maintaining accurate financial records.Key...
-
Supervisor of Laundry Operations
il y a 2 semaines
Paris, Île-de-France Hyatt Hotels Corporation Temps pleinJob DescriptionThe Laundry Supervisor is a key member of the laundry team, responsible for ensuring the efficient and effective operation of the laundry department. This includes managing laundry production, inventory, and equipment maintenance, as well as evaluating work quality and maintaining high standards of cleanliness and quality. The ideal candidate...
Client Operations Supervisor
Il y a 3 mois
Amplifon stands as the premier authority in the retail hearing care sector. With a workforce exceeding , professionals across countries and representing over different nationalities, we operate a vast network of , sales points dedicated to helping countless individuals reconnect with the joys of sound. At Amplifon, we recognize that our people are the cornerstone of our achievements. By investing in talent engagement, professional growth, and recognition, we empower our team to realize their potential and cultivate a rewarding career.
To support our expanding operations in France, we are in search of a proficient Client Operations Supervisor (Call Center). This individual will oversee our local Client Operations, managing a team of individuals to enhance performance and boost customer enrollment in the Amplifon experience.
Within our Client Operations division, the call center functions are crucial. Our call center operations are primarily outsourced and focus on scheduling qualified appointments for our clinics through both inbound and outbound communications, fostering a strong and empathetic rapport with existing clients, prospects, and new leads (from inbound inquiries, external cold lists, or digital callback requests).
Additionally, this role encompasses the management of customer inquiries and potential grievances, establishing an efficient and effective first point of contact for clients and liaising with relevant internal departments to ensure we deliver optimal support to address our customers' needs.
A successful candidate for this position will possess a robust background in customer operations and call center management, coupled with a strong business acumen to comprehend the broader context of Amplifon's operations and drive results.
This position will champion operational excellence across the management of multiple external call centers, employing an analytical approach to monitor, assess, and enhance call center and customer operations KPIs to meet Amplifon's monthly business objectives.
Key Responsibilities:
- Design, implement, and perpetually refine a streamlined process for managing customer inquiries, ensuring an efficient and effective first point of contact and collaboration with all relevant internal departments to provide the best support for our customers' needs.
- Establish call monitoring systems and protocols to guarantee high-quality interactions and excellence in customer service.
- Anticipate, manage, and execute the organizational impacts of process enhancements (identify issues and opportunities, develop training and communication strategies).
- Maintain continuous awareness of outsourcers' profitability, optimizing Amplifon's cost per appointment (CPA) and ROI, fostering a mutually beneficial relationship and sustainable business model.
- Regularly evaluate the quality of Support Services to ensure alignment with Amplifon's business objectives and customer experience strategies.
- Develop Service Level Agreements (SLAs) with internal partners, service providers, and clients.
- Demonstrate a strong sense of urgency and awareness to ensure customer satisfaction.
- Proactively engage with key internal and external stakeholders to ensure collaboration and smooth implementation of change management.
- Oversee ongoing communications and training for outsourcers regarding products, policies, procedures, service standards, and call management techniques, including call center scripting and effective objection handling.
Education, Experience, and Qualifications:
- Associate or Bachelor's degree is strongly preferred.
- + years of experience managing a mid to large-scale call center, with both inbound and outbound operations.
- + years of experience supervising call center representatives.
- Strong capability to understand and manage budgets, forecast staffing requirements, and assess performance.
- Proficiency in Excel, PowerPoint, and Business Intelligence tools.
- Familiarity with Call Center CTIs such as Five, Nice InContact, Genesys, Avaya, Amazon Connect, Vocalcom, etc.
- Understanding of GDPR regulations and guidelines.
- Fluency in both French and English.
Soft Skills:
- Strong customer understanding and orientation.
- Ability to adapt to a dynamic and fast-paced retail environment.
- Capacity to collaborate effectively with cross-functional teams and build strong working relationships.
- Proficiency in influencing, negotiating, and working with internal and external partners and key stakeholders.
