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Internship 6 months

Il y a 2 mois

IssylesMoulineaux, Île-de-France Accor Temps plein

Job Summary

We are seeking a highly motivated and detail-oriented individual to join our Global Quality & Guest Experience Team as an Intern. As an Intern, you will assist in building, developing, and improving a guest-centric approach to Quality & Guest Experience for our 3 brands worldwide, leading to increased Guest Engagement.

Key Responsibilities

  • Update the Quality Month end Performance Report for La Maison
  • Follow-up on Hotel Quality Scores and track action plans accordingly
  • Prepare additional reports if required (Wellness, Brand, CSR, Loyalty, F&B)
  • Assist in the review and update of Brand Standards
  • Assist on roll-out of new Guest Experience tools for La Maison brands with the purpose to help hotels to monitor their quality performance
  • Participate in the creation of Focus of the month and collection of Best practices
  • Organize and assist to prepare Webinars with our Hotel Guest Experience Relays (bi-monthly)
  • Assist in the animation of the Cousu Main & Mgallery Magic Competition
  • Assist both VP and Director quality and guest experience on ad hoc projects (contests, roll out of new enablers, additional surveys...)

Requirements

  • Level of Studies: BAC+4 / +5
  • Field of Studies: Hospitality/Marketing/Luxury/Customer Experience
  • Professional Experience: A first internship in the hospitality industry would be ideal
  • Languages: French & English (fluent)

What We Offer

  • Paid internship
  • Tickets Restaurants
  • NAVIGO pass (Metro) reimbursement : 75%