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Key Account Manager
il y a 1 mois
About Carrier
We are a world leader in healthy, safe, sustainable and intelligent building and cold chain solutions. Our company creates solutions that matter for people and our planet – and our employees are the heart of it all. We are a company of innovators and problem-solvers who are united by The Carrier Way – our vision, values and culture.
We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. In short, Carrier's greatest assets are the expertise, creativity and passion of our employees – and we're excited for you to join the team.
About the role
We are seeking a highly motivated and experienced Key Account Manager to oversee our strategic relationships with hyperscaler data centre clients. The ideal candidate will possess a deep understanding of the data centre industry, strong sales acumen, and exceptional account management skills. This role is crucial in ensuring our hyperscaler clients receive unparalleled service and support, driving growth and achieving business objectives.
Key Responsibilities
- Serve as the primary point of contact for hyperscaler data centre clients, building and maintaining strong, long-lasting customer relationships.
- Understand client needs and objectives, and develop tailored solutions to meet their specific requirements.
- Ensure client satisfaction by addressing concerns, resolving issues promptly, and providing ongoing support.
Sales and Business Development
- Develop and execute strategic account plans to achieve sales targets and drive revenue growth.
- Identify opportunities for upselling and cross-selling our products and services within existing accounts.
- Conduct market research and stay informed about industry trends, competitors, and emerging technologies to inform sales strategies.
Project Management
- Coordinate with internal teams, including engineering, operations, and customer support, to ensure the successful delivery of projects and services.
- Monitor project progress, manage timelines, and ensure projects are completed on time and within budget.
- Provide regular updates to clients and internal stakeholders on project status and milestones.
Reporting and Analysis
- Prepare and deliver regular reports on account status, sales performance, and key metrics to senior management.
- Analyze account data to identify trends, insights, and areas for improvement.
- Develop and present business reviews and growth plans to clients and internal stakeholders.
Collaboration and Teamwork
Work closely with the sales team to develop and implement effective sales strategies and tactics. Participate in industry events, conferences, and networking opportunities to represent the company and build relationships.
Requirements
- Bachelor's degree in Business, Marketing, Engineering, or a related field; A basic technical knowledge of HVAC systems is a nice-to-have, but not a must.
- Minimum of 5 years of experience in account management, sales, or business development, preferably in the data centre or technology industry.
- Proven track record of managing large, complex accounts and achieving sales targets.
- In-depth knowledge of hyperscalers, cloud service providers, and the data centre market.
- Strong negotiation, communication, and interpersonal skills.
- Ability to understand technical concepts and translate them into business solutions.
- Excellent project management and organizational skills.
- Proficiency in CRM software and Microsoft Office Suite.
- Willingness to travel (up to 30%) as needed to meet with clients and attend industry events.
What We Offer
Competitive salary and performance-based bonuses. Comprehensive benefits package, including health, dental, and retirement plans. Opportunities for professional development and career advancement. A dynamic and collaborative work environment. The chance to work with leading technology companies and make a significant impact on their success.
