Senior Support Engineer AI
il y a 1 semaine
Job Summary
We are seeking a highly skilled Senior Support Engineer AI to join our team at Ansys. As a key member of our support team, you will be responsible for providing advanced technical support to our customers, ensuring their satisfaction and resolving complex technical issues.
Key Responsibilities
- Provide technical support to customers via phone, email, or chat, resolving complex technical issues and ensuring minimal disruption to customer operations.
- Identify and troubleshoot technical problems, providing solutions to resolve issues and escalating unresolved issues to higher-level technical experts or developers.
- Manage high-priority incidents, ensuring timely resolution and effective communication with stakeholders.
- Collaborate with cross-functional teams to identify and implement process improvements, ensuring efficient and effective support processes.
- Develop and maintain knowledge base of common issues and solutions to help the support team and customers.
Requirements
- BS in Engineering, Computer Science, or related field with 5 years' experience, MS with 3 years' experience, or PhD.
- 3-5 years in a Support Team, ideally in a SaaS scaleup: Deep understanding of the technologies related to Web SaaS products.
- Experience with Python, typescript and vue3. Software development certification or experience on open-source software is a plus.
About Ansys
Ansys is a global leader in engineering simulation, helping the world's most innovative companies create products that make a difference. Our software is used to simulate and analyze complex systems, from sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices. We are committed to creating a workplace that fuels innovation and creativity, where diverse thinking leads to better outcomes.
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