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Technical Support Specialist

Il y a 2 mois

Paris, Île-de-France N Consulting Ltd Temps plein

Technical Support Specialist (Bilingual: English & French)

Company: N Consulting Ltd

Position Type: Permanent

Language Proficiency: Proficient in both English and French

Role Overview:

  • Minimum of 2 to 3 years of experience in managing communications via calls and emails in a global support environment is essential.
  • Solid understanding and practical experience with the Incident Management framework.
  • Exceptional verbal and written communication abilities in both English and French.
  • Familiarity with ITIL methodologies concerning Incident Management and Service Request processing.
  • Responsible for documenting technical updates on support tickets.
  • Basic troubleshooting skills for desktop, network, printer, and email-related issues.
  • Oversee the incident management queue and ensure timely updates to the system.
  • Monitor incidents and service requests to guarantee resolution within agreed service levels.
  • Contribute to the creation of basic documentation and knowledge base articles.
  • Capable of comprehending the technical needs of end users.

This position seeks a Technical Support Specialist with a background in Incident Management and outstanding communication skills in both English and French. The ideal candidate should possess a minimum of 2-3 years of experience in a global support setting. Proficiency in ITIL processes and the ability to efficiently troubleshoot technical challenges are crucial. Candidates must also demonstrate excellent communication skills and be prepared to work in a rotational shift environment.