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Support Account Manager
Il y a 2 mois
Location: France (Fully Remote)
Company Overview:
83zero has partnered with a leading cybersecurity platform offering cutting-edge solutions to protect businesses. Our client is dedicated to advancing digital security and ensuring the safety of critical infrastructure.
Job Summary:
We are seeking a highly skilled Support Account Manager to join our team in France. As a key member of our customer success team, you will be responsible for delivering high-level support to strategic customers, ensuring their technical needs are met and their business goals are achieved.
Key Responsibilities:
- Provide personalized support to customers, addressing their technical challenges and ensuring successful platform adoption.
- Lead discussions to resolve technical issues and align security solutions with customer business priorities.
- Generate weekly status reports and present root cause analyses for technical issues.
- Collaborate with account teams to identify service expansion opportunities and assess customer health.
- Act as a liaison, ensuring quick resolution of high-priority issues and keeping customers informed of product updates.
Requirements:
- Fluency in French and English
- 3+ years in technical support or service delivery roles, providing guidance across multiple customer levels
- 3+ years working with large enterprises or Fortune 500 companies
- Experience with network security technologies like firewalls, cloud security, SASE, or endpoint protection
- Ability to translate business objectives into actionable outcomes and engage key stakeholders
This is a fantastic opportunity to work for a market-leading cybersecurity company, working with their enterprise-scale customers. You will get the opportunity to work with some of the best people in the IT market.
