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Global Customer Success Partner

Il y a 2 mois


Montrouge, Île-de-France Maersk Temps plein
{"h1": "Customer Success Partner - Global Key Client", "p": "We are seeking a highly motivated and experienced Customer Success Partner to support our Global Key Client in South West Europe. As a key member of our team, you will be responsible for developing and maintaining strong, value-driven, and profitable long-term business relationships with clients.

Your key responsibilities will include supporting sales people in establishing and building strong business relationships with clients, providing personalized service, and assisting with customer-specific pricing and profitability analysis. You will also be responsible for tracking competitor information and market trends, suggesting required actions, and ensuring timely responses for all sales leads/key correspondence.

In addition, you will help facilitate effective execution of, and follow-up on client satisfaction surveys, carry out and/or coordinate general administrative sales work, including data input and visit planning, and monitor client performance versus targets, as well as outstanding freight and adherence to agreed contractual credit terms.

You will also be responsible for solving disputes and discrepancies with clients, creating, formulating, and managing service contracts with customers, communicating service or rate changes, notable trends, policies, and relevant information to assigned accounts, and taking responsibility around Contracting, Tender filling, LnS Quoting, and Contract management.

Furthermore, you will proactively identify gaps and collaborate with GPD and KCD to drive improvement initiatives, including contract clean-up and process improvements, and take charge of local LNS opportunities by acting as a project lead under the guidance of the Global KCD.

We are looking for a highly motivated and experienced individual with a Bachelor's degree, industry or 2-3 years of equivalent customer service or sales experience, excellent interpersonal, communication, organizational, and time management skills, a strong work ethic, self-confident manner, excellent communication skills, willingness to learn, and good team player skills.

Fluency in English and French is mandatory.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. We are an equal opportunities employer and welcome applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing.

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