Ocean Export Specialist

il y a 2 semaines


Le Havre, Normandie, France Expeditors Temps plein
Job Description

Key Responsibilities

  • Manage freight receipt and prepare shipments for export.
  • Organize the collection and delivery of goods, ensuring timely processing.
  • Prepare and issue transport documents, adhering to regulatory requirements.
  • Monitor and update records in our operational system, ensuring accuracy and compliance.
  • Communicate effectively with clients, carriers, and internal teams.
  • Adhere to Expeditors' standard KPIs and procedures.
  • Understand and comply with all relevant regulations and standards.
  • Accurately invoice customers and dispatch invoices in a timely manner.
  • Provide complete documentation to our customs department.
  • Request quotes from carriers and shipping companies, creating competitive pricing offers.
Expectations and Job Execution

Exceptional Customer Service

Exceed customer expectations by anticipating and meeting needs. Be proactive in solving problems and escalating to management when necessary. Build rapport and exhibit empathy during interactions, striving to improve customer satisfaction.

Reliability

Consistently meet deadlines, be punctual, and prioritize tasks effectively. Manage own time and prioritize tasks to meet expectations.

Collaboration

Display a willingness to aid and assist others, working in harmony with superiors and fellow workers. Provide relevant and timely information to co-workers, customers, and service providers.

Communication

Effectively listen to others and communicate in a professional manner, both internally and externally. Answer phone calls and respond to voicemails, emails, and other communication according to Expeditors' standards.

Culture

Exhibit and promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Personal Growth and Development

Participate in training within the company's guidelines, completing at least 52 hours of relevant training per year. Pursue professional development goals for self, including participating in a development plan as appropriate.

Qualifications

  • 6 months to 1-year related experience and/or training; or equivalent combination of education and experience.
  • College graduate or above / Minimum of a Bac +2 in Transport, International Trade, or Logistics.
  • Global logistics industry knowledge and understanding of ocean documentation process.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Good computer skills (e.g., MS Excel, MS Word).
  • Fluent in English.
  • Strong listening and attention to detail.
  • Excellent organizational skills.
  • Team player.
  • Pro-active, strong organizational skills.

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