Service Account Manager
il y a 3 semaines
Chez Exotec, nous sommes convaincus que l'intelligence artificielle et les robots peuvent révolutionner la façon dont les entreprises délivrent leurs produits aux consommateurs finaux.
Nous sommes à la recherche d'un Intégrateur Account Manager qui partagera notre vision et nous aidera à atteindre nos objectifs.
Missions- Gestion de la relation avec les intégrateurs : Vous serez responsable du suivi quotidien des intégrateurs partenaires, en veillant à répondre rapidement à leurs besoins et à résoudre efficacement tout problème ou question lié au déploiement et au maintien de nos solutions en production.
- Accompagnement et support technique : Vous collaborerez avec les équipes techniques et support pour aider les intégrateurs à comprendre, déployer et maintenir nos solutions chez les clients finaux.
- Formation et montée en compétence : Vous gérerez la mise en avant des sessions de formation pour les intégrateurs sur nos technologies, en veillant à ce qu'ils disposent des connaissances nécessaires.
- Supervision des services après-vente : Vous coordonnerez les demandes de support après-ventes, en permettant un suivi rigoureux des incidents et en garantissant la satisfaction des intégrateurs grâce à la réactivité et l'efficacité des services proposés par les intégrateurs.
- Gestion des contrats de services : Vous assurerez le suivi et la conformité des accords de niveaux de service, en veillant à ce que les engagements pris soient respectés par les intégrateurs.
- Feedback et amélioration continue : vous remonterez les retours d'expérience des intégrateurs et des utilisateurs finaux aux équipes internes (R&D, Support, Commercial) pour contribuer à l'amélioration continue de nos produits et services.
- Bac+5 avec une spécialisation en Robotique, relation client, ou tout autre domaine en lien avec le poste
- 7 ans d'expérience sur des missions similaires
- Compétences en relation client et respect des niveaux de service au sein d'un secteur industriel
- Capacité à gérer les problèmes liant mécanique et logiciel
- Compétences en communication et en reporting
- Anglais courant et Allemand courant obligatoire
- Couverture mutuelle et prévoyance santé compétitive
- Primes collectives et attribution de BSPCE
- Politique famille avantageuse
- Programme de mobilité interne et internationale
- Nombreuses opportunités de formation et de développement
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