Customer Service Business Analyst

il y a 4 jours


Cannes, Provence-Alpes-Côte d'Azur, France Capijobnew Temps plein
Join Our Team as a Customer Service Business Analyst

We are seeking a highly skilled Customer Service Business Analyst to join our team at Capijobnew. As a key member of our customer service team, you will play a crucial role in driving business growth and improving customer satisfaction.

Key Responsibilities:
  • Perform research and analysis to extract critical data from our information system, focusing on customer service tools and processes.
  • Analyze ambassador performance through shadowing processes to understand tool usage, complexity, and friction within the ambassador/customer journey.
  • Define key programs to increase service level, customer engagement, and satisfaction, and develop appropriate monitoring tools and forward alerts.
  • Identify main areas of improvement within customer service and support from customer and partner contact, and build action plans to address these areas.
  • Coordinate actions with other stakeholders to deliver defined action plans and alert on project delays and potential impact on operations.
Requirements:
  • Master's degree or equivalent qualification in marketing/business analytics.
  • 3-5 years of experience in program management, with a good knowledge of data mining tools.
  • Proficiency in Excel and program management tools.
  • Experience working with Zendesk is a plus.
What We Offer:
  • A dynamic and innovative work environment.
  • The opportunity to work with a talented team of professionals.
  • A competitive salary and benefits package.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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