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French Customer Service Representative
Il y a 2 mois
We are a dynamic and multilingual team in Lisbon, part of a global company that values its people. We are looking for a Customer Advisor to provide exceptional customer experiences.
Your MissionYour project is a French online travel agency with a customer-centric approach. Your mission is to create enthusiasm around our clients' services and resolve customer issues efficiently.
Key Responsibilities- Manage reservations in a back-office capacity, including ticket issuance, modification, and cancellation.
- Assist customers in the after-sales process, answering inquiries and resolving issues related to reservations and travel dates.
- Keep records of customer interactions and transactions, documenting inquiries, complaints, and actions taken.
- Provide excellent customer service by managing expectations and claims in a positive and diplomatic manner.
- Handle inquiries and respond in a timely manner according to company policy.
- Ensure customer satisfaction meets both customer and company needs.
We are looking for a candidate with a natural talent for helping people, excellent communication skills, and the ability to think on their feet. You should be customer-oriented, able to adapt to different types of people, and possess multitasking, prioritization, and time management skills.
- Native or proficient in French (C2) and fluent in English (B2).
- Previous experience with GDS tools like Amadeus, Galileo, or Sabre.
- Excellent communication skills, empathy, and team spirit.
- Ability to identify customer needs and propose fast solutions.
- Desire to develop personal qualities within a professional environment.
- Appreciation for our values of recognition, integrity, unity, commitment, and a willingness to create a positive experience.
- Competitive wages (14 monthly payments per year).
- Meal allowance paid in voucher card (net).
- Performance bonus.
- Health insurance with a dental plan (after 6 months contract).
- Relocation package: shared accommodation and flight reimbursement.
We are a French multinational BPO company making business more human for the world's most exciting brands. By choosing us, you will be part of a family of over 95,000 game-changers from more than 190 locations in 51 countries.
