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French Customer Service Representative
Il y a 2 mois
We are a dynamic and multilingual team in Lisbon, part of a global company that values its people. As a Customer Advisor, you will provide superb customer experience and develop valuable business skills while gaining a privileged view of the tourism industry.
Your MissionYour project is a French online travel agency with a customer-oriented policy, providing the best meets and expectations of enthusiastic travelers. Your mission is to create enthusiasm around our clients' services and solve emerging issues with precision and efficiency.
Key Responsibilities- Manage reservations in a back-office capacity, including ticket issuing, modification, and cancellation.
- Assist customers in the after-sales process, answering inquiries and managing potential requests.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments.
- Provide excellent customer service by managing expectations and claims in a positive, polite, and diplomatic way.
- Handle inquiries and provide timely responses according to the company's policy.
- Ensure customer satisfaction meets company needs.
- Native or proficient in French (C2) and fluent in English (B2).
- Previous experience with GDS tools like Amadeus, Galileo, or Sabre.
- Excellent communication skills, empathy, and team spirit.
- Ability to identify customer needs and propose fast solutions.
- Desire to develop personal qualities within a professional environment.
- Alignment with our values of recognition, integrity, unity, commitment, and a willingness to create a positive experience.
- Competitive wages (14 monthly payments per year).
- Meal allowance paid in voucher card (net).
- Performance bonus.
- Health insurance with a dental plan (after 6 months contract).
- Relocation package: shared accommodation and flight reimbursement.
