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Senior Client Advisor
Il y a 2 mois
We are seeking a highly skilled and experienced Senior Client Advisor to join our team at Christian Louboutin. As a Senior Client Advisor, you will be responsible for delivering exceptional customer service and sales results in one of our boutiques located in Paris.
Key Responsibilities- Service Delivery
- Attend and participate in all training events, including sales techniques, sales ceremony, and product knowledge trainings.
- Provide exceptional standards of customer experience, surpassing customer expectations at every opportunity by following all steps of the Christian Louboutin Sales Ceremony.
- Demonstrate and reflect the luxury brand image through the service you deliver, your positive and professional attitude, personal grooming, dress code, and through the expected standards of behavior.
- Respond to all client queries and issues in a professional, effective, and timely manner, including managing return items or damages.
- Results Driven
- Demonstrate competent awareness of our overall business performance and the surrounding market/industry.
- Actively strive to achieve key performance indicators, in order to improve boutique/concession results and reaching individual and store targets.
- Awareness of the business strategy, engaged in prioritizing the appropriate products or alternatives for successful sales results.
- Product Knowledge
- Develop detailed and extensive knowledge of all products and our brand culture and DNA, in order to provide exceptional customer service and to build sales.
- Be an expert in product information, including knowledge of the influence of the design, the construction, and craftsmanship of the product, the materials utilized, and how to care for the product.
- Relationship Building & Customer Relationship Management
- Build and maintain quality relationships with clients, resulting in strong sales performance.
- Ensure loyalty to the brand by development of these relationships through personal interaction and active clientelling.
- Drive CRM in your location and maintenance of your client file/book.
- Demonstrate an entrepreneurial approach to growing your client base and client spend, including outreach to clients for events such as private sales, in-store events, or new product/collection launches.
- Team Work
- A proactive member of the team, working towards achieving tasks set and to meeting the store targets and goals.
- Partner effectively and collaboratively with all team members to contribute to a professional and rewarding workplace culture.
- Assist the management team alongside fellow colleagues to support with the daily operations or back-office activities of the location.
Christian Louboutin is a luxury fashion brand that has been a leader in the industry for over 25 years. We are known for our high-quality products, exceptional customer service, and commitment to excellence. Our brand values include being down-to-earth, passionate, and committed to excellence, and we are looking for like-minded individuals to join our team.
We celebrate individualism and allow the freedom to have autonomy and creativity within your role. Our colleagues have in common passion and dedication to our Brand, and its continued success.
We live by our values and are committed to creating a workplace culture that is positive, open-minded, and fun. If you share our values and are passionate about delivering exceptional customer service and sales results, we encourage you to apply for this exciting opportunity.
