Public Relations
il y a 2 semaines
About Club Med
Club Med is a renowned global resort operator offering all-inclusive vacations in stunning destinations worldwide. We are committed to providing exceptional guest experiences through our dedicated team of GOs (Gentil Organisateur) who embody the spirit of hospitality and create unforgettable memories for our guests.
Your Role: Public Relations & Guest Services Specialist
As a Public Relations & Guest Services Specialist, you will be the primary point of contact for Mandarin/Japanese/Korean-speaking guests, ensuring their seamless experience throughout their stay. You will play a vital role in representing Club Med's brand and values while providing exceptional customer service.
Responsibilities:- Serve as the dedicated liaison for Mandarin/Japanese/Korean-speaking guests, addressing their inquiries and requests promptly and professionally.
- Manage guest arrivals and departures, ensuring a smooth check-in and check-out process.
- Handle incoming calls on the switchboard, directing them to the appropriate departments or personnel.
- Process cash transactions accurately and efficiently.
- Promote Club Med's services and packages, including accommodation, meals, and activities, to enhance guest satisfaction.
- Organize and participate in cultural events tailored to the Mandarin/Japanese/Korean-speaking guest population.
- Translate information documents and notices for guests, ensuring clear communication.
- Deliver engaging presentations and speeches during information conferences, show introductions, and other events.
- Native fluency in Mandarin/Japanese/Korean with excellent English language skills.
- Previous experience in the hospitality industry or customer service is highly desirable.
- Strong interpersonal and communication skills, with a professional and diplomatic demeanor.
- Exceptional organizational and time management abilities.
- A passion for providing outstanding guest experiences and representing Club Med's brand values.
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