Head of Operational Excellence

il y a 3 semaines

Paris, Île-de-France Believe Temps plein

About the Role

We are seeking a highly skilled and experienced professional to join our team as the Head of Operational Excellence. This is a key leadership role that will be responsible for driving operational efficiency and quality across our IT department.

Key Responsibilities

  • Develop and implement strategies and processes to optimize IT operations, reduce costs, and enhance service quality.
  • Lead and oversee initiatives aimed at improving operational efficiency and quality, including quality by design, in development lifecycle, and in production environment.
  • Build and follow up the platform roadmap, working closely with tech, business, and product teams to align visions, goals, and needs.
  • Manage teams of QA engineers and service delivery managers to measure and improve the quality of products delivered internally and to clients and users.
  • Propose organization and staffing plans to achieve platform roadmap and ambitions.

Operational Deployment

  • Operational excellence
  • Building and deploying a roadmap derived from the QA orientation strategy and production activity, with monitoring of implementation and related KPIs and SLAs.
  • Cultivating a production and quality culture, disseminating best practices to teams, and structuring production and quality activities with key performance indicators (KPIs) based on results, root cause analysis, defect prevention techniques, test standards, and reports.
  • Deploying and improving methods, tools, and standardized procedures to effectively respond to, analyze, document, manage, and track production incidents and issues, including visibility and communication of incidents to management and different departments within the company.
  • Improving user perception of information systems with a methodical and professional approach to communication and quick resolution of incidents when they occur, by measuring user satisfaction.
  • Implementing automation strategies across various development and production environments.

Platform as a Product

  • Define strategic ambitions and vision for the future of the platform as a product approach.
  • Build and prioritize platform roadmap based on a roadmap depending on personas.
  • Manage prioritization, alerts, and risks on the roadmap.
  • Measure efficiency, usage, and quality of services.
  • Deploy a self-service catalog for platform services.
  • Implement continuous feedback and improvement mindset to enhance platform value.
  • Manage product lifecycle of platform services.

Qualifications

We are looking for a candidate with a successful experience in engineering professions, allowing them to collaborate naturally with management, product, development, infrastructure, and architecture teams.

A minimum of 2 years of experience in managing a technical team of 10 people or more in the field of production management and quality assurance in high-availability environments is required.

Strong leadership skills and the ability to make decisions in a dynamic and changing organization are essential.

Knowledge of Agile and product methodologies is appreciated, as well as the ability to work collaboratively and non-hierarchically.

Fluency in English is required.

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