Operational Excellence Lead

il y a 6 jours


Paris, Île-de-France Allianz Popular SL. Temps plein

As an Operational Excellence Lead at Allianz Partners, you will lead the development and implementation of operational excellence strategies across MDDR and EL lines of business within our Operations division. Reporting to Global E2E MDDR EL Process Improvement Manager, you will be responsible for driving operational excellence initiatives to enhance efficiency, effectiveness, and customer satisfaction. Your role involves optimizing customer journeys, fostering a culture of continuous improvement, and ensuring seamless collaboration across departments. By aligning operational excellence initiatives with organizational goals, you will play a pivotal role in achieving operational excellence and driving business growth.

Key Responsibilities:

  • Operational Excellence Strategy: Develop and implement operational excellence strategies to enhance efficiency, effectiveness, and customer satisfaction.
  • Process Optimization: Lead the optimization of operational processes to enhance efficiency and effectiveness.
  • Change Management: Drive change management initiatives to ensure seamless adoption of new processes and operational excellence initiatives.
  • Performance Monitoring: Establish and monitor key performance indicators (KPIs) to measure operational excellence.
  • Training & Development: Develop and deliver training programs to ensure employees are equipped to work with new processes and operational excellence initiatives.
  • Cross-Functional Collaboration: Work closely with various departments within Allianz Partners to ensure operational excellence initiatives are aligned with business goals.
  • Risk Management: Identify potential risks associated with operational excellence initiatives and develop mitigation strategies.
  • Regulatory Compliance: Ensure compliance with Allianz Group's standards and industry regulations.

Requirements:

  • Expertise in Operational Excellence: At least 8 years of proven experience in operational excellence operations.
  • Technical Proficiency: Ability to deploy technology-driven solutions to support operational excellence initiatives.
  • Detail-Oriented Approach: Strong attention to detail to ensure accurate process analysis and design.
  • Analytical Skills: Affinity with numbers and an ability to quantify impacts of operational excellence initiatives.
  • Communication Skills: Exceptional communication abilities to ensure seamless collaboration across departments.


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