Senior Field Service Manager

il y a 4 semaines


Paris, Île-de-France Edwards Ltd. Temps plein
Job Summary

We are seeking a highly skilled Senior Field Service Manager to lead our Field Service Team at Edwards Ltd. The ideal candidate will have a strong background in field service management, excellent leadership skills, and the ability to motivate and develop team members to deliver company objectives.

The Senior Field Service Manager will be responsible for supervising and coordinating all maintenance activities, including installation and commissioning, of Edwards products in line with Edwards global standards. They will also be responsible for ensuring complete customer satisfaction, managing the adherence of all relevant aspects of the field service team to risk control elements, and collecting and reviewing data from the team to present to technical support personnel or the customer.

The successful candidate will have a minimum of 5 years field service experience in a relevant or related industry, ideally with a strong customer-facing focus. They will also have good command of Microsoft products, including Outlook, Word, Excel, and PowerPoint.

  • Supervise and coordinate all maintenance activities, including installation and commissioning, of Edwards products in line with Edwards global standards.
  • Ensure complete customer satisfaction.
  • Manage the adherence of all relevant aspects of the field service team to risk control elements.
  • Collect and review data from the team to present to technical support personnel or the customer.

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