Customer Success Manager

il y a 2 semaines

BoulogneBillancourt, Île-de-France Sidetrade Temps plein
About Sidetrade

Sidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant. We are a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises.

Job Description

We are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy for our enterprise clients.

You will be the main point of contact between the company and a set of named enterprise accounts, providing insights to customers to ensure they get the most out of our solution(s). You will also be the voice of the customer when dealing with our Product Management, Professional Services, and Support teams.

Key Responsibilities:

  • Manage a portfolio of enterprise clients with projects running simultaneously
  • Provide exceptional client-facing skills and excellent time management skills
  • Identify upsell and cross-sell opportunities and collaborate closely with our Sales team to support renewals and expansion opportunities
  • Understand each customer's outcomes by communicating with key stakeholders, analyzing customer health metrics, running Customer satisfaction surveys, and supporting Customer Innovation Workshops

Requirements:

  • 8+ years of experience as a Credit Manager in large organizations
  • Strong knowledge of Receivables Management technology
  • Success working in a fast-paced environment with a rapidly growing company
  • Bachelor's or Master's degree in Finance, Business Administration, Economics, or relevant field
  • Fluent in English and French
  • Open to some travel to meet with customers

We cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace.

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