Customer Success Manager

il y a 6 jours

BoulogneBillancourt, Île-de-France Sidetrade Temps plein
About Sidetrade

Sidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant. Our AI-powered platform digitizes the financial customer journey, empowering CFOs to secure and accelerate cash flow generation.

Job Description

We are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy for our enterprise clients.

Key Responsibilities
  • Be the main point of contact between the company and a set of named enterprise accounts
  • Provide insights to customers to ensure that they get the most out of the Sidetrade solution(s) they use
  • Be the voice of the customer when dealing with the Product Management, Professional Services and Support teams
  • Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
  • Identify upsell and cross sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities
  • Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops
Requirements
  • 8+ years of experience as a Credit Manager in large organizations
  • Ability to manage a portfolio of enterprise clients with projects running simultaneously
  • Strong client facing skills
  • Excellent time management skills
  • Excellent presentation skills, both verbal and written communication
  • Good knowledge of Receivables Management technology
  • Success working in a fast-paced environment with a rapidly growing company
  • Bachelor's or Master's degree in Finance, Business Administration, Economics or relevant field
  • Fluent in English & French
  • Open to some travel to meet with customers
About the Role

This is an exciting opportunity to join a dynamic and rewarding company that is transforming the Order-to-Cash process for global enterprises. As a Customer Success Manager, you will be part of a multicultural environment that fuels innovation and values diversity, gender equality, inclusivity, and fairness.

At Sidetrade, we cultivate a culture of innovation, collaboration, and customer-centricity from our headquarters in Europe and North America. If you are passionate about Technology and Global Organizations, and are ready to tackle stimulating challenges, come and join us on this exciting journey as our next Customer Success Manager (Credit Manager).

  • Customer Success Manager

    il y a 2 semaines

    Boulogne-Billancourt, Île-de-France Sidetrade Temps plein

    About SidetradeSidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant. Our AI-powered platform digitizes the financial customer journey, empowering CFOs to secure and accelerate cash flow generation.Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer...

  • Customer Success Manager

    il y a 2 semaines

    Boulogne-Billancourt, Île-de-France Sidetrade Temps plein

    About Sidetrade and the Customer Success TeamSidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform digitizes the financial customer journey, empowering CFOs to secure and accelerate cash flow generation. Recognized as a leader in Gartner's Magic Quadrant...

  • Customer Success Manager

    il y a 6 jours

    Boulogne-Billancourt, Île-de-France Sidetrade Temps plein

    About SidetradeSidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant. We are a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises.Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success...

  • Customer Success Manager

    il y a 2 semaines

    Boulogne-Billancourt, Île-de-France Sidetrade Temps plein

    About SidetradeSidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant. We are a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises.Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will...

  • Customer Success Manager

    il y a 2 semaines

    Boulogne-Billancourt, Île-de-France Sidetrade Temps plein

    About SidetradeSidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant. We are a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises.Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will...

  • Customer Success Manager

    il y a 3 semaines

    Boulogne-Billancourt, Île-de-France Sidetrade Temps plein

    About SidetradeSidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant. We are a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises.Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will...

  • Customer Success Manager

    il y a 4 semaines

    Boulogne-Billancourt, Île-de-France Sidetrade Temps plein

    About Sidetrade and its Amazing Customer Success TeamSidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform digitizes the financial customer journey, empowering CFOs to secure and accelerate cash flow generation. Recognized as a leader in Gartner's Magic...

  • Customer Success Manager

    il y a 4 semaines

    Boulogne-Billancourt, Île-de-France Sidetrade Temps plein

    About SidetradeSidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant. We are a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises.Job DescriptionWe are seeking a highly skilled Customer Success Manager (Credit Manager) to join our dynamic team. As a key...

  • Customer Success Manager

    il y a 4 jours

    Boulogne-Billancourt, Île-de-France Solocal Temps plein

    Customer Success Manager - AlternanceSolocal, premier partenaire de toutes les entreprises locales, recherche un(e) Customer Success Manager pour rejoindre son équipe en alternance.En tant que Customer Success Manager, vous serez chargé(e) de garantir une expérience client réussie et de contribuer à atteindre les objectifs de l'entreprise en...

  • Customer Success Manager

    il y a 15 heures

    Boulogne-Billancourt, Île-de-France Solocal Temps plein

    Présentation du posteLe Groupe Solocal, premier partenaire de toutes les entreprises locales, recherche un(e) Customer Success Manager pour soutenir ses conseillers commerciaux dans leur mission de développement et de fidélisation des clients à plus forte valeur.MissionsComprendre les enjeux business des clients et analyser leurs besoins en communication...

  • Customer Success Manager

    il y a 1 semaine

    Boulogne-Billancourt, Île-de-France Solocal Temps plein

    Présentation du posteLe Groupe Solocal, premier partenaire de toutes les entreprises locales, recherche un(e) Customer Success Manager pour soutenir ses conseillers commerciaux dans leur mission de développement et de fidélisation des clients à plus forte valeur.MissionsComprendre les enjeux business des clients et analyser leurs besoins en communication...

  • Customer Success Manager

    il y a 6 jours

    Boulogne-Billancourt, Île-de-France Solocal Temps plein

    Présentation du posteLe Groupe Solocal, premier partenaire de toutes les entreprises locales, recherche un(e) Customer Success Manager pour rejoindre son équipe.En tant que Customer Success Manager, vous serez chargé(e) de garantir une expérience client réussie et de contribuer à atteindre les objectifs de l'entreprise en développant et fidélisant...

  • Customer Success Manager

    il y a 5 jours

    Boulogne-Billancourt, Île-de-France Solocal Temps plein

    Présentation du posteLe Groupe Solocal, premier partenaire de toutes les entreprises locales, recherche un(e) Customer Success Manager pour soutenir ses conseillers commerciaux dans leur mission de développement et de fidélisation des clients à plus forte valeur.MissionsComprendre les enjeux business des clients et analyser leurs besoins en communication...

  • Customer Success Manager 2b En Alternance

    il y a 4 semaines

    Boulogne-Billancourt, Île-de-France Docaposte Temps plein

    **About Digiposte**Digiposte, une filiale de Docaposte, propose un service de coffre-fort numérique accessible à tous depuis mobile ou web. Avec plus de 10 millions de coffres ouverts, plus de 400 millions de documents numériques stockés et plus de 400 entreprises clientes, Digiposte est un acteur majeur dans le domaine de la gestion de documents...

  • Responsable Pôle Customer Success Manager H/F

    il y a 2 semaines

    Boulogne-Billancourt, Île-de-France France Télévisions Temps plein

    Présentation du posteVous rejoignez notre équipe de France Télévisions en tant que Responsable Pôle Customer Success Manager H/F. Vous serez en charge du développement et de la gestion d'un portefeuille d'agences média et d'annonceurs.Compétences requisesNégociation et gestion de grands comptesMise en place et suivi des accords...

  • Responsable Pôle Customer Success Manager H/F

    il y a 3 semaines

    Boulogne-Billancourt, Île-de-France France Télévisions Temps plein

    Présentation du posteVous rejoignez notre équipe de France Télévisions en tant que Responsable Pôle Customer Success Manager H/F. Vous serez en charge du développement et de la gestion d'un portefeuille d'agences média et d'annonceurs.Compétences requisesNégociation et gestion de grands comptesMise en place et suivi des accords...

  • Responsable Pôle Customer Success Manager H/F

    il y a 3 semaines

    Boulogne-Billancourt, Île-de-France France Télévisions Temps plein

    Présentation du posteVous rejoignez notre équipe de France Télévisions en tant que Responsable Pôle Customer Success Manager H/F. Votre mission consiste à développer et à gérer un portefeuille d'agences média et d'annonceurs.Compétences requisesNégociation et gestion de grands comptesMise en place et suivi des accords commerciauxProspection...

  • Responsable Pôle Customer Success Manager H/F

    il y a 2 semaines

    Boulogne-Billancourt, Île-de-France France Télévisions Temps plein

    Présentation du posteVous rejoignez notre équipe de France Télévisions en tant que Responsable Pôle Customer Success Manager H/F. Vous serez en charge du développement et de la gestion d'un portefeuille d'agences média et d'annonceurs.Compétences requisesNégociation et gestion de grands comptesMise en place et suivi des accords...

  • Enterprise Client Success Manager

    Il y a 2 mois

    Boulogne-Billancourt, Île-de-France Sidetrade Temps plein

    Why Sidetrade Stands Out:Are you eager to be part of a rapidly expanding global organization recognized as a frontrunner in its sector? Are you prepared to face exciting challenges aimed at large-scale enterprises? If you have a passion for technology and international business, this opportunity is for you.Sidetrade is a worldwide SaaS provider acknowledged...

  • Responsable Pôle Customer Success Manager H/F

    il y a 3 semaines

    Boulogne-Billancourt, Île-de-France France Télévisions Temps plein

    Présentation du posteNous recherchons un Responsable Pôle Customer Success Manager H/F pour rejoindre notre équipe de France Télévisions.Compétences requisesExpérience réussie dans la gestion d'espaces publicitaires (vente ou achat)Maitrise d'Excel, Word et PowerPointAutonomie, réactivité, rigueur et ouverture d'espritResponsabilitésVous serez...