Field Service Technician
il y a 3 semaines
The ideal candidate will be responsible for providing technical support to customers in France South and West, ensuring the optimal performance of our instruments. This involves collecting customer requests, conducting detailed analyses, and providing solutions through remote fixing or on-site interventions. The successful candidate will be a key player in maintaining customer satisfaction and ensuring the smooth operation of our instruments.
Key Responsibilities:
- Provide technical support to customers in France South and West
- Collect and analyze customer requests
- Develop and implement solutions through remote fixing or on-site interventions
- Maintain accurate records and follow up on customer cases
- Collaborate with internal teams to ensure seamless instrument operation
Requirements:
- Electronics/Electro Mechanic Bachelor Qualification or similar
- Field Service/Hotline experience is an asset
- Technical English language skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
A typical day in this role:
- Appointment with customers to perform preventive maintenance on Phadia 250 instruments
- Installation of instruments, including preparation, delivery, and technical calibrations
What we offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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