Field Service Technician
il y a 3 semaines
The ideal candidate will possess strong technical skills and a passion for delivering exceptional customer service. As a Field Service Technician, you will be responsible for resolving technical difficulties and application issues with our instruments. Your expertise will be essential in providing timely and effective solutions to our customers, ensuring their satisfaction and loyalty.
Key responsibilities will include:
- Maintaining a high level of professionalism in all interactions with customers
- Documenting actions taken and reporting on progress in our Service Max database
- Ensuring compliance with headquarters recommendations for Corrective Action, Planned Maintenance, and Installation
- Leading local spare parts stock management
- Providing hotline backup support as needed
Requirements:
- Electronics/Electro Mechanic Bachelor Qualification or similar
- Field Service/Hotline experience is an asset
- Technical English language proficiency
A typical day in this role may involve:
- Performing preventive maintenance on Phadia 250 type instruments
- Carrying out installations, including preparation with application technicians and sales colleagues
We are looking for a motivated and detail-oriented individual who is not afraid to learn and adapt to new situations. If you have a strong analytical spirit, good interpersonal skills, and the ability to establish and balance priorities, we encourage you to apply.
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