Field Service Technician

il y a 1 mois


Bordeaux, Nouvelle-Aquitaine, France Thermo Fisher Scientific Temps plein

The ideal candidate will be responsible for providing technical support to customers in France South and West, ensuring the optimal performance of our instruments. This involves collecting customer requests, conducting detailed analyses, and providing solutions through remote fixing or on-site interventions. The successful candidate will be a key player in maintaining customer satisfaction and ensuring the smooth operation of our instruments.

Key Responsibilities:

  • Maintain a high level of professionalism in customer interactions and ensure timely resolution of technical issues.
  • Document all actions and maintain accurate records in our Service Max database.
  • Ensure compliance with company recommendations for Corrective Action, Planned Maintenance, and Installation.
  • Manage local spare parts stock and maintain a high level of inventory accuracy.
  • Provide hotline backup support as needed.

Requirements:

  • Certificate in Electronics/Electro Mechanic or similar qualification.
  • Professional experience in Field Service/Hotline is an asset.
  • Technical English language skills.

A Typical Day:

  • Carry out preventive maintenance on Phadia 250 type instruments, including collection of customer information, analysis of system logs, and application of maintenance checklists.
  • Install instruments, including preparation of projects with application technicians and sales colleagues, and delivery and installation of instruments.

Experience:

  • Field Service/Hotline experience is an asset.
  • Technical knowledge in Robotics, IT, Network, and Automation.
  • Specific knowledge in Microsoft Office, Windows, and Service Max.
  • Ability to learn and adapt to new technologies.
  • Language skills in French (reading, writing, and oral) and English (reading, writing, and oral).
  • Excellent interpersonal skills, team spirit, analytical spirit, and business acumen.

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