CRM System Manager
il y a 5 jours
Join Orient Express as a CRM Manager and take on the challenge of implementing a robust CRM system that drives sales and marketing success.
Key Responsibilities:- CRM System Implementation: Ensure the proper implementation of the CRM system to provide an effective sales funnel following Accor best practices.
- Marketing Techniques: Develop innovative marketing techniques to increase Orient Express databases and drive customer engagement.
- Customer Relation Strategies: Monitor and build strong customer relation strategies by creating a brand campaign calendar that aligns with Accor's goals.
- Brand Campaign Management: Create, design, and manage brand campaigns using the Marketing Activation tool to drive sales and customer loyalty.
- Campaign Coordination: Follow and coordinate campaign calendars between Accor, Orient Express, and its assets to ensure seamless execution.
- Process Optimization: Build workflows to streamline sales and marketing processes, and dynamize existing workflows and strategies to drive continuous improvement.
- Market Research: Conduct market research to stay ahead of trends and competition, and suggest new methods to address customer needs using existing or new technologies.
- CRM System Maintenance: Update accounts and contacts in the CRM system as necessary, and track marketing metrics and trends to inform business decisions.
- Experience: A minimum of 3-5 years' experience as a CRM manager, with a proven track record of driving sales and marketing success.
- Data-Driven Approach: Analytical, data-driven, and well-versed in spreadsheets, with the ability to extract insights and drive projects forward.
- Collaboration: Comfortable working in a matrix environment, with strong communication and collaboration skills.
- Autonomy and Teamwork: Autonomous and team player, with the ability to work independently and as part of a team.
- Language Skills: Excellent English, both verbal and written, with a passion for delivering high-quality results.
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