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Assistant Planning Specialist
Il y a 2 mois
About Jungheinrich
Jungheinrich is a leading international company in the fields of material handling, storage, and supply chain management. As a global leader, the company is ranked number three in the world and second in Europe. In France, Jungheinrich has 1,250 employees (550 technicians and 150 sales representatives) spread across 12 agencies, with a turnover of €330 million in 2020.
About the Role
As a Planning Assistant, you will be responsible for optimizing the planning of interventions for our field technicians. Your mission will be to ensure the optimal deployment of our technicians, while maintaining the highest level of customer satisfaction and service quality.
Key Responsibilities
- Optimize planned maintenance visits and ensure their timely completion
- Plan intervention requests based on incoming customer calls, ensuring coherent technician deployments
- Create and transmit intervention reports to technicians
- Keep customers informed of the status of their requests and collect necessary information for technician intervention
- Monitor interventions, report errors, and provide recommendations for improvement
- Participate in planning inventory of spare parts necessary for technician missions
- Provide support to technicians
Requirements
We are looking for a candidate with a degree in administrative management, logistics, or scheduling (Bac + 2). Ideally, you have a first experience in planning or in the SAV (after-sales service) sector. You are dynamic, reactive, and have excellent oral communication skills, particularly over the phone. You prioritize customer satisfaction and are recognized for your proactivity.
Why Join Jungheinrich?
As a member of our team, you will be part of a community that shares a passion for the industry. If you want to grow within a company that continues to expand, join the Jungheinrich community
