Operational Readiness Coordinator

il y a 3 semaines

New Caledonia, France Sharp Decisions Temps plein
Job Summary:
The Operational Readiness Coordinator will ensure the Production Support Operations teams and Implementation teams are prepared to support and assist our clients on all their service offerings. This includes preparing for teams for the introduction of new services, applications or features to the Client Implementation and production support teams. The Coordinator will work with various Internal teams and subject matter experts to design & define processes and implementations as a liaison with customer Production Support Teams.
Key Responsibilities:
  • Maintain Operational Readiness program documentation
  • Monitor and report ongoing client certification results
  • Update/Maintain yearly audit spreadsheet and reports
  • Setup training sessions with product and technology teams
  • Oversee updates of daily process documentation
  • Work with banks/CU, fintechs and internal units on training and testing
  • Support Product team initiatives, including project meetings, bank test certifications and documentation
  • Participate in ongoing automation efforts for monitoring and reporting
  • Interact with implementation and production support teams on client requests

Requirements:
The ideal candidate will have a Bachelors degree in business or an information technology-related field, 3+ years financial industry experience including payments experience documenting operational processes and product requirements/specifications, and be proficient in MS Office Suite of tools. Additionally, the candidate should have Strong understanding in Agile methodologies and experience with Jira, Strong verbal and written communication skills, and Strong analytical and statistical skills. A Strong understanding of Risk, Compliance and Governance policies is also desirable.

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