Operational Readiness Specialist
il y a 3 semaines
The Operational Readiness Coordinator will play a crucial role in ensuring the Production Support Operations teams and Implementation teams are adequately prepared to support and assist our clients on all their service offerings. This includes preparing teams for the introduction of new services, applications, or features to the Client Implementation and production support teams. The successful candidate will be responsible for preparing management reports, monthly key metric reports, and audit reports, ensuring client certification scripts, testing documentation, and program checklists have been completed, and conducting annual reviews of procedures and frameworks. This position will work closely with various Internal teams and subject matter experts to design and define processes and implementations as a liaison with customer Production Support Teams.
Key Responsibilities:
- Develop and maintain Operational Readiness program documentation
- Monitor and report ongoing client certification results
- Update and maintain yearly audit spreadsheet and reports
- Setup training sessions with product and technology teams
- Oversee updates of daily process documentation
- Collaborate with banks, credit unions, fintechs, and internal units on training and testing
- Support Product team initiatives, including project meetings, bank test certifications, and documentation
- Participate in ongoing automation efforts for monitoring and reporting
- Interact with implementation and production support teams on client requests
Requirements:
- Bachelor's degree in business or an information technology-related field
- 3+ years of financial industry experience, including payments experience, documenting operational processes, and product requirements/specifications
- Strong understanding of Agile methodologies and experience with Jira
- Proficiency in MS Office Suite of tools
- Strong verbal and written communication skills
- Strong analytical and statistical skills
- Detail-oriented with strong organizational and problem-solving skills
Desired Qualifications:
- Degree related to business, and/or involving business analysis
- Minimum 3 years of professional experience in analytics; banking background preferred
- Experience with banking payment products, Operations, and Technology
- Able to work independently
- Strong understanding of Risk, Compliance, and Governance policies
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