Operational Readiness Coordinator Expert
il y a 2 jours
Sharp Decisions is seeking an experienced Operational Readiness Coordinator to join our team.
About the Job
The ideal candidate will possess a bachelor's degree in business or an information technology-related field and have at least 3 years of experience in the financial industry, including payments experience documenting operational processes and product requirements/specifications.
A strong understanding of Agile methodologies and experience with Jira are also essential. Proficiency in MS Office Suite tools, strong verbal and written communication skills, analytical and statistical skills, and attention to detail are required.
Key Responsibilities- Maintain Operational Readiness program documentation
- Monitor and report ongoing client certification results
- Update/Maintain yearly audit spreadsheet and reports
- Setup training sessions with product and technology teams
- Oversee updates of daily process documentation
- Work with banks/CU, fintechs and internal units on training and testing
- Support Product team initiatives, including project meetings, bank test certifications and documentation
- Participate in ongoing automation efforts for monitoring and reporting
- Interact with implementation and production support teams on client requests
The salary for this position is estimated to be around $65,000 - $80,000 per year, depending on experience and qualifications.
In addition to the competitive salary, Sharp Decisions offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
What We Offer
As an Operational Readiness Coordinator at Sharp Decisions, you will have the opportunity to work with various internal teams and subject matter experts to design and define processes and implementations as a liaison with customer Production Support Teams.
You will also be responsible for preparing management reports, monthly key metric reports, and audit reports, ensuring client certification scripts, testing documentation, and program checklists have been completed and annual review of procedures and frameworks are conducted.
We offer a dynamic and collaborative work environment, where you can grow your career and make a meaningful contribution to the company's success.
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