Customer Quality Assurance Specialist

il y a 3 semaines


Paris, Île-de-France Europcar Mobility Group Temps plein
About Europcar Mobility Group

Europcar Mobility Group is a leading player in the mobility market, offering a wide range of car and van rental services to individuals and businesses.

Job Description

Our ambition is to provide a seamless customer experience, combining car rental and car sharing services to meet the evolving needs of our customers.

We are seeking a diligent and highly organized Quality Intern to join our team in Paris and support the implementation of quality monitoring guidelines and processes across multiple countries and partners.

The successful candidate will participate in quality placeholder sessions, assist in calibration sessions, analyze customer interactions, and collaborate with the team to develop and refine quality monitoring processes.

Key responsibilities include:

  • Supporting the implementation of quality monitoring guidelines and processes
  • Participating in quality placeholder sessions with countries and partners
  • Assisting in calibration sessions to ensure consistency in quality evaluations
  • Analyzing customer interactions to identify areas for improvement
  • Collaborating with the team to develop and refine quality monitoring processes

Requirements:

  • Currently pursuing or recently completed a degree in Quality Management, Business Administration, or a related field
  • Previous internship experience in Customer Service is a plus
  • Fluent in French and English (strong written, oral, and presentation communication abilities)
  • Desktop software skills in MS or G Suite (Excel and PowerPoint)
  • Knowledge of Business applications (CRM, telephony, CSAT tools) is a plus

We offer a dynamic and multicultural work environment, with opportunities to work with diverse teams across multiple countries. If you are driven, positive, and eager to grow professionally, this is an excellent opportunity to make a significant impact and develop your potential.



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