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Alexander McQueen Client Advisor
Il y a 2 mois
About Alexander McQueen
Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. As a member of the Kering Group, we are committed to excellence and innovation in the fashion industry.
Our Culture
We value individuality, creativity, and a passion for luxury fashion. Our team is dedicated to delivering exceptional client experiences and promoting brand loyalty.
The Role
We are seeking a highly motivated and experienced Client Advisor to join our team in Monaco. As a Client Advisor, you will be responsible for providing exceptional client experiences, promoting brand loyalty, and driving sales.
Key Responsibilities
- Provide exceptional client experiences by greeting, listening, and assisting clients in exceeding their needs.
- Proactively seize cross-selling opportunities and utilize all product categories available in the store.
- Maintain and develop client relationships through a custom-made approach and with the support of CRM and digital tools.
- Engage with clients on general trends in the fashion world and developments in the luxury market.
- Drive sales and exceed individual financial targets.
- Foster open and constructive communication with team members and promote a positive working environment.
- Maintain shopfloor standards and appropriate levels of products on the sales floor.
- Strengthen client loyalty by participating in department or store clienteling initiatives.
Requirements
- Demonstrate the desired Alexander McQueen behaviors.
- Proven experience in a similar role within fashion retail companies or customer service-related fields.
- Proven ability to drive and exceed individual and store KPIs.
- Possesses genuine interest in fashion and follows industry trends/news.
- Team-player mentality.
- Strong verbal and written communication skills.
- Strong selling skills and ability to overcome objections.
- Client-centric approach and an entrepreneurial spirit.
- Ability to work in a fast-moving and dynamic environment.
About Kering
Kering is committed to building a diverse workforce and believes diversity in all its forms enriches the workplace. We welcome and consider applications from all qualified candidates, regardless of their background.